| Specification |
Level 1 |
Level 2 |
Level 3 |
Level 4 |
| Maintain Networks |
Yes |
Yes |
Yes |
Yes |
| Hardware Replacement |
Yes |
Yes |
Yes |
Yes |
| Reboot via Reboot Panel / Port |
Yes |
Yes |
Yes |
Yes |
| Install Control Panel |
Yes |
Yes |
Yes |
Yes |
| Distribution Software Work |
Yes 15min |
Yes 60min |
Yes 90min |
Yes 120min |
| Remote Backup |
Yes 1GB |
Yes 10GB |
Yes 20GB |
Yes 50GB |
| Control Panel Update |
Yes |
Yes |
Yes |
Yes |
| Service Monitoring + Email Notice |
Yes 1 |
Yes 3 |
Yes 5 |
Yes 10 |
| OS Security Update* |
No |
Yes |
Yes |
Yes |
| Security Audit / Server Hardening |
No |
Yes |
Yes |
Yes |
| System and Log Files Check* |
No |
No |
Yes |
Yes |
| Software Firewall Management |
No |
No |
Yes |
Yes |
| Third Party Software** |
No |
No |
No |
Yes |
| Monthly Fee |
$10.00 |
$25.00 |
$40.00 |
$75.00 |
| Setup Fee |
Free |
Free |
Free |
Free |
Security Audit and Server Hardening
- LSM (Linux Socket Monitoring) installed and configured - Function is to monitor ANY new TCP socket that has been created after the LSM installation.
- BFD (Bruteforce Detection) installed and configured - Function is to ban any kind of brute force for services like ssh,exim,apache,ftp.
- Create a "trusted " group and make only trusted group can access the command wget command
Software Firewall Management
- Install APF Firewall and maintain firewall to suite your needs
*On request support.
**No guarantee, best effort support
This management package applies only to the server identified in this message
Software work time is cumulated in 30 minute blocks
Unused time is not saved for the next month.
Managed Backup Service The client must ask for the backup service to be configured on his server and must specify the directories and files that will have to be backed up. Each day, a backup script is executed in order to take a snapshot of the data. The client will receive a daily email confirmation of the backup. Only the data that has changed from the previous snapshot will be updated. Most of the log and system files will be excluded from the backups. The snapshots are saved for a period of 14 days. The client can restore files from day 1 to day 14. The client is responsible of reporting any errors that would be reported in the daily reports.
Additional Work Hours Rates
Those fees only apply to work hours exceeding your monthly allocation according to your management package. On request support are charge base on $75.00 / hour. Emergency work outside of regular work hours count as double.
Third Party Software / Unsupported software
The customer can request support for unsupported software. The decision to provide or not the requested support will be at the sole discretion of Nocser's staff member answering the request. If our staff member offers some kind of support for the unsupported software, Nocser will have no responsibility whatsoever for the result. By requesting support for unsupported software, the client understands that Nocser might not have the necessary knowledge to answer the request correctly and in a timely manner. Nocser will have no obligation to fix, reinstall or repair damages caused by its staff members trying to answer an unsupported software support request. Furthermore, all time needed to address the issue or repair any damage caused by our staff trying to answer an unsupported software support request will be taken from the client's management package or billed at the applicable hourly rate if no more time is available. Nocser can always deny support for unsupported software support request. |
